FAQ

 

 

Booking and Pricing

How do I get a price estimate for my cleaning?

Once you subit your New Customer Form, you will recieve an email from us within 24 hours with your cleaning estimate as well as booking instructions.

What is required to book my cleaning?

At the time of booking, you are required to pay a $50, non-refundable deposit. This deposit will be credited towards your final cleaning price.

What payment methods do you accept?

All deposits are paid via credit or debit card at the time of booking. The reminder of your cleaning is charged to this card after the completion of your cleaning. If you would like to pay the remainder of your balance in cash, please let us know via email prior to your cleaning.

What is your Rescheduling and Cancellation Policy?

We require 3 Days (72 Hours) notice for you to reschedule or cancel a cleaning without paying additional fees.

Please note that cleanings canceled within 72 hours will be charged the full price of the cleaning.

Can my cleaning price change?

Yes, the estimate is valid only for the cleaning type you specify in the New Customer Form. Booking a different cleaning type or providing inaccurate details can result in a price change.

Do recurring clients get discounts?

Yes, clients with recurring cleanings (weekly, biweekly, monthly, or every 6 weeks) get a discounted rate. To maintain the discount, appointments must stay within the specified time ranges. Failing to do so may result in higher rates.

Do you offer closet and pantry organization services?

Yes, we do! Our organization and decluttering services include:

  • Removing all items from drawers, cabinets, or closets to be organized.

  • Cleaning the area thoroughly.

  • Sorting and organizing items by categories.

  • Returning items in a neat, logical, and visually pleasing manner.

  • Disposing of expired items and anything deemed trash.

Pricing varies based on the specifics of the service requested. Please note, these services must be scheduled in advance and cannot be added on the day of service.

During Your Cleaning

How do I prepare for my cleaning?

Please have your cleaning location as tidy and organized as possible. If we spend more than 5 minutes per area picking up items from the floor or rearranging items on counters, an additional fee will be added to your final cleaning price.

Who provides the cleaning supplies?

Fabis cleaning services provides all supplies except for paper towels, trash bags, and ladders or stepping stools.

All cleaning supplies provided are non-toxic and safe for both humans and pets.

Can I provide my own supplies?

Of course! Please let us know prior to your cleaning if there are specific supplies you would like us to use.

Do I need to be on-site during my cleaning?

You are more then welcome to stay on site but it is not required.

How does the cleaning crew access my location?

You can let the cleaning crew in or you can leave a key or code if you will not be home during the cleaning.

If access isn’t granted within 30 minutes of the crew’s arrival, they will leave, and you will be charged the full cleaning fee.

How many cleaners will there be in my cleaning crew?

There will be 2-3 cleaners in your cleaning crew.

Will I have the same cleaning crew for each cleaning?

We do our best to always send the same cleaning crew to your location.

How is trash from my cleaning handled?

Our cleaning crew will bag all trash using provided trash bags. Our cleaning crew does not dispose of trash.

How can I tip the cleaning crew?

We only accept tips in cash.

Additional Questions

What are your business hours?

Fabi’s Cleaning Services is available for cleanings Monday – Friday between 8 AM and 5 PM. We are not available for weekend cleanings.

Is Fabi's Cleaning Services Licensed and Insured?

Yes! We are licensed and insured.

Is Fabi's Cleaning Services Pet Friendly?

Yes! Your pets are welcome to stay on site during your cleaning and we always use pet-friendly cleaning products.

What if I have additional questions?

Please email us at [email protected]. Please be aware that it may take us up to 24 business hours to respond.