TERMS AND CONDITIONS

  • A non-refundable security deposit of $50 is collected at the time of booking and will be credited towards the final amount of your cleaning. If you need to reschedule your appointment, please do so at least 72 hours (three days) prior to your appointment time or you will need to pay an additional deposit. Cleanings canceled within 72 hours (three days) of service will be charged the full price of the cleaning.

  • Price estimates are sent via email prior to you booking your first cleaning. This estimate may change if the condition or size of the location differs from what you indicated. The estimate is valid only for the cleaning type you specified in the New Customer Form. If you book a different type of cleaning, the price will change. Please refer to your estimate email for the final price, as cleaners do not handle pricing.

  • Clients with recurring cleanings (weekly, biweekly, monthly, every 6 weeks) receive a discounted rate. To maintain this discount, clients must book their appointments within the specified time ranges. If they fail to do so, the price will be based on the current rate at the time of booking, which may be higher.

  • Please allow 10-20 minutes after the scheduled start time for us to park and unload our supplies. The estimated end time is approximate and may vary based on the specific requirements of your cleaning. If we are not granted access to your home within 30 minutes of our arrival, we will need to leave, and you will be charged the full cleaning fee.

  • When we arrive, please have paper towels and trash bags available and the place tidy for us. If there are hard-to-reach spaces that require a step stool or ladder for cleaning, we ask that you provide one for us as we do not bring these to cleanings. Our cleaning crew will not be able to use anything that isn’t a safe, properly working step ladder to clean hard-to-reach spaces.

  • Please move any furniture you’d like us to clean around/behind. We do not want to risk any scratched floors or damaged items.

  • Fabi’s Cleaning Services LLC isn’t responsible for any damages in the house that may occur AFTER the cleaning is completed and cleaning crew have left the location.

  • We want to leave your home, and all items in it, better than we found it. Therefore, we only ever use bleach in bathrooms to avoid bleach stains.

  • If you are present at the time your cleaning is completed, we kindly ask that you inspect the location to make sure everything is to your liking.

  • Final payment will be charged to the credit card used for your deposit upon completion of the service. If you prefer to pay in cash, please settle the full amount at the end of your appointment. No other payment methods are accepted.

  • Tips are always welcome but not mandatory. Please note that we can only accept cash tips.

  • If you have any questions or concerns about your cleaning, please email us at [email protected] within 24 hours after your cleaning is completed, and we will respond as soon as possible. If you are not satisfied with the service provided, we will gladly return and address any issues at a convenient time for you. However, we cannot offer refunds after the cleaning is complete.

  • Please remember to be KIND and support small businesses. THANK YOU!

– Fabiana Pons